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Terms And Conditions Of Use

These are our terms and conditions. Please read them with care.

RESERVATIONS:- All items for hire are reserved only on payment of the full hire fee and the following conditions.
Fees for cancellation prior to departure:- up to 28 days -no charge
from 27 to 14 days before departure - 25%
from 13 to 7 days before departure - 50%
less than 7 days before departure - no refund
Goods are hired to customers on the understanding that they shall be returned in an undamaged condition and customers are responsible for them at their current replacement value should they not be returned in an undamaged state. Loss or damage of hire items should be covered on your normal winter sports insurance. We reserve the right to change any Clothing and Equipment item for an item of the same or superior quality should this become necessary. PLEASE DO NOT WASH CLOTHING. Clothing and Equipment may be collected on the Thursday or Friday prior to the Saturday booking and returned on the Sunday or Monday following the Hire period. Thereafter a surcharge of the original daily fee will be charged.
A deposit will be taken on collection of the hired items. This deposit is NOT BANKED but held at the shop until the items are returned.
Price Match Guarantee Offer

We will price match any Snowboards,Snowboard Bindings or Skis found in a Retail Ski or Snowboard High street shop in England at a lower price. This product must be in stock in the same size and colour and model. This guarantee applies to 2016/17 products only up to 28th February 2017. If you have purchased from us  return within 14 days of purchase with your receipt and we will refund the difference.  Please note this offer can not be used in conjunction with any other offer within our store.

Payment Credit/Debit Card Sales
We accept payment by most major credit/debit cards. VISA. MASTERCARD. VISA DELTA. MAESTRO.
Credit /debit card details are collected on our Barclay card epdq certified secure server guaranteeing security and convenience.
You must be the registered card holder to order any item from Captains Cabin Ltd.
Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing the goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.

Shipping Delivery & Handling
We try to send orders out on the same day if the item is in stock or normally within 2 days of receiving an order.
We will notify you as soon as possible of any delays or temporary out of stock situations.
Products are usually delivered by Royal mail or city link
A signature is required.

If you prefer to Collect your internet order from our store we offer a Free Click & collect Service.
We only ask you to collect your Good's within 7-days, so you can shop with ease over the weekend.
 To use this service you need to select Free click and collect at checkout via the shipping Total drop down box, then click change shipping.
When collecting your order we need to see  proof of ID. This can be:the payment card you used for the order, or a current photographic driver's licence or passport.
We cannot release your order without seeing your ID.

Charges UK Mainland
*Free Click and Collect service from store
0-£50 = £3.95
50.01-£300 = £6.50
30.01-600 = £8.50
Orders over 600 = FREE
All skis, ski/snowboard boots and snowboards = £12 per item regardless of total spend.

For orders outside the UK mainland you will receive a quotation before order is processed.

Cancellation Rights and Returns

All Returns to
Captains Cabin
19 Wincheap
Tel: 01227 457906 Fax: 01227 763292

You have the right to cancel your order within 14 working days after the day of receipt of the goods to obtain a refund or replacement. (In the case of a return being notified by telephone we will require a confirmation of your request via mail, fax or e-mail).
Goods should be returned within 14 days of cancellation in an 'as new' condition, in original packaging. To arrange return please email us at for a returns number before sending the goods. Please send with your invoice/order number to enable us to process your return smoothly. We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. See Refunds below for full details.

Faulty or Damaged Goods If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by telephone 01227 457906, mail or Email to request
a return of goods. (In the case of a return being notified by telephone we will require a confirmation of your request via mail, fax or e-mail). We will then issue you with a returns number and advise you of how to return the items to us. We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. Where goods are damaged or faulty, the cost of returning the goods will be reimbursed to the customer in addition to the cost of the individual item.

Packaging Returned Goods The goods will need to be returned to us in suitable protective packaging, with a copy of the original receipt. All non-faulty goods should be returned in their original packaging and should arrive 'as new' without any damage to the product or product packaging and with all parts intact. All customers have a statutory duty to take reasonable care of the goods while in their possession. Faulty goods should be returned in original, undamaged packaging where possible.

Refunds In the case of a refund we will generally make payment within 14 working days of receipt of the return and in all events within 30 days of cancellation (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we will make a charge for collecting the goods. In the case of a replacement, this will be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods. Please return all goods with the original invoice this allows us to deal promptly with your returned items.

Statutory Rights
None of the above terms and conditions affect your statutory rights as a consumer.

Contact Details
Telephone:01227 457906 Fax : 01227 763282
9am. to 5.30pm Monday to Saturday.
All calls to the above telephone number are charged at the standard rate.

We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint
e-mail us at

Comfort Fit Guarantee


Our aim at Captains Cabin is to fit your ski boots to the highest standard to compliment your ability and size.   If after spending time on a boot fit and wearing at home you experience a problem with the boots, we offer a free refitting service excluding parts.  

If the boots are unused we will exchange them for an alternative pair of the same value,

refund the difference if you choose a lesser priced pair or charge the balance should you choose a pair of a higher value.  

If after refitting your boots you are still unhappy with the fit and if you have been skiing for less than 14 days we will take back the boots less the Comfort Fit Guarantee Charge (30% of the purchase price) and issue you with a Credit Note.   Please note that the Credit Note will be valid for a period of six months.

The following conditions apply to the guarantee 

The original purchase till receipt must be shown at all times.

The Ski Boots were purchased at full retail price.

The Comfort Fit Guarantee is only valid for the winter season in which the boots were

purchased.   The Winter Season will end on April 15th each year.

No cash refund will be given under the Guarantee.

This guarantee is in addition to your statutory rights.

Please note that we do not offer the Comfort Fit Guarantee on Sale Boots.